Do you use any preservatives in your cookies?
Our cookies are preservative-free! Both the cookie dough and the mix-ins are made from natural & organic ingredients. Visit our website - each cookie and treat have the ingredients listed under their description. Check out our blog to find out what kinds of ingredients we use and how we choose them.
What is the order process?
Orders are taken from Saturday to Friday. On the weekend following your order, we prepare your goodies and ensure that they are shipped the same day that they are made. We want to make sure that you receive your treats as fresh as possible!
How long will my cookies stay fresh after receiving them?
PanelaLemon cookies and treats have a shelf life of 10 days, stored at room temperature. However, if you store them in the fridge, they will last more than 10 days, and over 2 months in the freezer. Our cookies freeze very well - once thawed, you can eat them at room temperature or reheat them.
Do you make a gluten-free (GF) cookies?
We offer a selection of gluten sensitive cookies and energy bites. We follow a strict process to avoid cross-contamination, however, since we use ingredients that contain gluten in our kitchen, we cannot ensure that they are completely free of gluten. If you’d like your order or partial order to use gluten sensitive ingredients, simply e-mail us at email@example.com.
What is the best way to prepare my ‘Stuffed’ cookies?
Our cookies are delicious eaten at room temperature, however, if you are looking for that ‘freshly made’ experience, we highly recommend heating the cookies in the oven for 3-4 mins at 175C (350F) degrees. In a rush? 12-15 seconds in the microwave will do the trick. Decided to freeze your cookies? For best results, we always recommend letting the cookies thaw before reheating.
Do your products contain peanuts/tree nuts?
Yes, most of our cookies and treats are made with nuts and/or seeds.
Can I order custom-made cookies for special occasions?
Yes! Our only requirement is that the ingredients used for the custom-made cookies are part of the ingredients list for the existing treats listed on our website. Shoot us an e-mail at least 2 weeks prior to when you need the treats and we’ll brainstorm the perfect cookies to meet your needs! Our contact e-mail is hello@panelalemon.
I saw a specific flavour on your website and now I can’t find it. How do I order this flavour?
Occasionally, we offer exclusive flavors for 3-4 weeks at a time. We may be able to bring exclusive flavors back, however, it will be considered a special order which may change the pricing. Reach out to us at firstname.lastname@example.org for more information on exclusive flavours.
What is your shipping & return policy?
Visit our Shipping and Returns page for more information: https://panelalemon.com/shipping-and-returns/
What initiatives do you have in place to reduce your ecological footprint?
PanelaLemon uses recyclable packaging and shipping materials. In our treats, we use only organic, natural plant-based ingredients that are purchased locally, whenever possible.
Where does PanelaLemon make their treats?
We are located in Western Canada and this is where we make our treats.
Are PanelaLemon products Kosher certified?
No, our products are not Kosher certified.
What methods of payment do you accept?
We accept Amex, Master Card, Visa, PayPal and Google Pay.
Do you make mini cookies?
Yes! We make mini cookies for events! For more information about our mini cookies, please contact us at email@example.com.