Where do you ship?
We ship cookies across Canada; however, we only ship orders that include cookie dough to AB and BC.
What are your shipping options?
We use Canada Post with Xpresspost, or expedited shipping.
Canada:
- Xpresspost: 1-2 business days for Western Canada (including BC, Alberta, Manitoba and Saskatchewan) and 3-4 business days for other provinces and territories.
- Expedited shipping: 1-3 business days for Western Canada (including BC, Alberta, Manitoba and Saskatchewan) and 3-7 business days for other provinces and territories.
Do you offer pick up options?
Yes! We offer our customers of all confirmed purchases the ability to pick up their order every Tuesday between 9:00 am and 12:00 pm.
Pick up instructions will be emailed upon successful purchase.
How do I track my order?
Once your order is fulfilled, we will e-mail you the respective tracking number and link so that you can track your package.
My box was lost! What should I do?
Please contact us as soon as possible at hello@panelalemon.com, and we will find a solution for you.
What is PanelaLemon’s return policy?
All orders are final sale, however, if you are not satisfied with your purchase, please contact us at hello@panelalemon.com with a detailed account of your experience, and we will do our best to assist you.